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Terms of Service

Last updated: September 18, 2026

These Terms of Service (the "Terms") are a binding agreement between you and مؤسسة جذور السيارة (English print on the commercial registration certificate: Establishment jdhur alssayara) ("CarRoots," "we," "us," or "our"), an establishment registered in the Kingdom of Saudi Arabia under unified national number 7040512423 (issued 2 June 2024; status Active on that certificate). They govern your use of the CarRoots mobile application and related services (the "Platform") as a customer (a "User").

By creating an account or using the Platform, you accept these Terms. If you do not agree, do not use the Platform.

1. CarRoots Is a Marketplace — Not a Service Provider

1.1. CarRoots acts solely as an intermediary marketplace platform that connects Users seeking vehicle care services (such as mobile car wash and detailing) with independent automotive service providers ("Vendors") in supported cities in Saudi Arabia.

1.2. CarRoots does not itself provide, perform, supervise, or guarantee any vehicle care service. All services booked through the Platform are provided by Vendors, who are independent businesses and are not employees, agents, partners, or joint ventures of CarRoots.

1.3. The service contract for any booking is formed directly between you and the Vendor. CarRoots is not a party to that contract. CarRoots' role is limited to providing the technology that enables discovery, booking, scheduling, payment facilitation, and communication.

1.4. CarRoots does not warrant the quality, safety, legality, timeliness, or outcome of any Vendor's services, and does not endorse any Vendor. Ratings and reviews reflect the opinions of other Users, not of CarRoots.

2. Accounts and Eligibility

2.1. You must be at least 18 years old and capable of forming a binding contract.

2.2. You must register with accurate, complete, and current information, including a valid mobile phone number verified by a one-time code. You are responsible for all activity under your account and for keeping your credentials confidential.

2.3. We may suspend or terminate accounts that violate these Terms, applicable law, or the security of the Platform.

3. Bookings and Payments

3.1. Booking. You select a Vendor, service, optional add-ons, an available time slot, and a service location. A booking is confirmed only after payment is captured and verified by our systems as paid (or a valid package balance is redeemed).

3.2. Payments. Payments are made in Saudi Riyals (SAR) through our third-party payment gateway (currently Moyasar), by credit or debit card, Apple Pay, or Samsung Pay. The full booking price is captured at booking/checkout. CarRoots facilitates payment collection on behalf of the Vendor. We do not store your full card details. Saved cards are stored as secure gateway tokens only. If fulfillment fails after capture, the charge is refunded through Moyasar to the original payment method under the Refund Policy.

3.3. Packages. Vendors may offer multi-use packages. A pack is prepaid and is valid only with the issuing Vendor. Buying a pack starts from that Vendor's profile.

3.3.1. Unused pack — 7 days. If you have not used any wash from the pack, you may rescind the pack within seven (7) days of purchase for a full refund of the amount you paid, through Moyasar to the original payment method. Request it in the app or email basel.khamis@gmail.com with the pack reference.

3.3.2. After day 7, or after any wash is used. Unused leftover cash value is kept. Cash refund of leftover is 0.

3.3.3. Session cancel. If you cancel a booked wash redeemed from a pack, that wash returns to the pack. No cash is refunded for that cancel.

3.3.4. Shop does not provide a booked wash. You may still request a refund of that wash under the Refund Policy. Section 3.3.2 does not close that path.

3.4. Pricing and invoicing. Prices are set by Vendors for catalog services. Electronic invoices are issued in accordance with ZATCA (Zakat, Tax and Customs Authority) requirements when those requirements apply.

4. Cancellations, Rescheduling, and Refunds

4.1. Your cancel — paid wash. While a paid wash booking is in booked, heading_over, or started status, you may cancel it in the app. That cancel issues a full refund of the captured amount through Moyasar to the original payment method.

4.2. Your cancel — pack session. If you cancel a booked pack session before it is completed, the wash returns to the pack. That is not a cash refund.

4.3. Vendor cannot fulfill. If the Vendor cannot fulfill a booking, the Vendor may cancel or request a reschedule through the Platform. You will be notified and offered alternatives where available. If no suitable alternative is agreed, or the service is not provided as booked, a refund may be issued under the Refund Policy. A Vendor no-show is not an automatic refund in the app; the "service not provided" ground in the Refund Policy covers that situation when applicable.

4.4. Refund Policy. Refunds are also governed by our Refund Policy, available in the app, which forms part of these Terms. Nothing in these Terms limits rights you have under the consumer-protection and e-commerce laws of the Kingdom of Saudi Arabia.

5. Your Responsibilities

You agree to:

  1. Provide accurate booking information, including correct vehicle details and service location;
  2. Ensure the vehicle is present and reasonably accessible at the booked location and time;
  3. Remove valuables and personal items from the vehicle before the service; Vendors and CarRoots are not responsible for items left in the vehicle except as required by law;
  4. Treat Vendor personnel respectfully and use the in-app chat only for lawful, service-related communication;
  5. Pay for booked services through the Platform and not circumvent the Platform to avoid fees;
  6. Submit only truthful ratings, reviews, and complaints;
  7. Comply with all applicable laws in connection with your use of the Platform.

6. Communications and Content

6.1. In-app chat. The Platform provides a lasting User↔Vendor chat thread stored on Firebase. A thread may be linked to a booking. Chat may include text, images, and files. Chat is for service-related communication only. You must not use chat to solicit transactions or payments outside the Platform. Vendor employees who have chat access for that Vendor may see the thread. Chat remains available beyond the life of a single appointment, while the relationship/account needs it (including for disputes), subject to the Privacy Policy.

6.2. You must not use the Platform to send unlawful, abusive, deceptive, or irrelevant content, or to solicit transactions outside the Platform.

6.3. By submitting content (reviews, photos, chat messages and files), you grant CarRoots a non-exclusive, royalty-free license to host, display, and process that content as needed to operate the Platform. We may remove content that violates these Terms.

6.4. You consent to receiving service-related notifications (push notifications, SMS/WhatsApp verification codes). You can disable push notifications in your device settings, but this may affect your ability to track bookings.

6.5. Open-source licenses used in the app are listed in-app under About → Open source licenses (Flutter LicensePage). Paid and third-party services used by CarRoots are described in the Third-party and paid services policy.

7. Disclaimers

7.1. The Platform is provided "as is" and "as available." To the maximum extent permitted by law, CarRoots disclaims all warranties, express or implied, regarding the Platform and regarding any services provided by Vendors.

7.2. We do not guarantee uninterrupted or error-free operation of the Platform, the availability of any Vendor or time slot, or the accuracy of Vendor listings.

8. Limitation of Liability

8.1. To the maximum extent permitted by the laws of Saudi Arabia, CarRoots' total aggregate liability to you for any claim arising out of or relating to these Terms or the Platform shall not exceed the total amount you paid through the Platform for the booking giving rise to the claim.

8.2. CarRoots is not liable for indirect, incidental, special, or consequential damages, loss of profits, or loss of data.

8.3. CarRoots is not liable for the acts or omissions of Vendors, including service quality, delays, damage to your vehicle or property, or personal injury arising from a Vendor's performance. Such claims must be directed to the Vendor.

8.4. Nothing in these Terms excludes liability that cannot be excluded under the laws of Saudi Arabia, including mandatory consumer protections.

8.5. Disputes between Users and Vendors are primarily matters between those parties. CarRoots may, at its discretion, facilitate communication or review complaints submitted through the app, but is not obligated to resolve such disputes.

9. Indemnification

You agree to indemnify and hold harmless CarRoots, its owners, and its personnel from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

10. Suspension and Termination

10.1. You may stop using the Platform and request account deletion at any time.

10.2. We may suspend or terminate your access immediately if you breach these Terms, abuse Vendors or other Users, engage in fraud or payment abuse, or where required by law. Outstanding bookings and payment obligations survive termination.

11. Intellectual Property

The Platform, including its software, design, logos, and content created by CarRoots, is owned by or licensed to مؤسسة جذور السيارة. You receive only a limited, revocable, non-transferable license to use the app for its intended purpose.

12. Changes to These Terms

We may amend these Terms from time to time. Material changes will be notified through the Platform, and the "Last updated" date will be revised. Continued use of the Platform after changes take effect constitutes acceptance.

13. Governing Law and Disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising from these Terms or the Platform that cannot be resolved amicably shall be subject to the jurisdiction of the competent courts and committees of Saudi Arabia.

14. Contact

مؤسسة جذور السيارة
Kingdom of Saudi Arabia
Unified national number: 7040512423
Email: basel.khamis@gmail.com